Thank you for choosing Rockler! After a several minute wait he came back on and said rockler tools reviews is nothing they could do. They have no rockler tools reviews of being honest or the site would not be laid out like it is. It's been two weeks and still no refund. Ordered Adirondack chair templates Ordered Adirondack chair rreviewslong delivery time opened the pack and was very dissatisfied- flimsy cardboard but also approx 5 pie pecs had to be made by self - if I had wanted to make templates myself I would have downloaded free plans!

This jig makes cutting both key and mortise fast and foolproof. The Starter Kit includes a unique, two-piece bushing. Install the sleeve to rout the mortise, then remove it to rout the bow tie key. Since the same template is used for both, you're guaranteed a perfect fit.

Since it uses a scrap of your actual material for setup, the fit is spot-on, every time. Just rout the first shoulder with the jig in the ''closed'' position, then rout the second shoulder with the jig in the ''open'' position. The result is a tailor-cut dado that fits like no other. Once the jig is set, the stops make it easy to return to the ''open'' position so you can machine as many dados as you like for that thickness.

Not only do you get easy operation and a perfect fit, you also get an integral dust port that lets you hoover up the mess before it ever hits the floor. Tool Reviews. Posted: February 16, Categories: Tool Reviews. Posted: February 01, Are curved- and flat-edged drawknives intended for different tasks? Posted: January 29, What do amp hours mean if they don't tell you the run time of the battery?

When I sent them constructive criticism email they didn't have the decency to respond. I was bombarded with sales emails immediately upon buying something and had to unsubscribe many times before emails stopped.

When I clicked on the stars provided for rating, it immediately took me to a list of products for sale. Within the email was "post photo of product in use" link; same bait and switch reroute to a sales pitch.

Cabinet Maker Fredtparks. I cannot get hose over their Dust Right fittings or Rockler Tools Yoga waste gate. Told by customer service that the fit is tight and to use lots of heat to soften hose.

Good luck! I am a plumber and I got beat up. Also, the hose is very heavy which might be an issue if I was ever to get to that stage. If they don't have it in stock DON'T buy it. Once they have your money they are done with you. Just bought a Jet dust collector. I was first in line the day the sale started. None in the store. Stupid me found out later they had none in their warehouse. With the receipt there was a sheet stating I would get an email within 5 minutes. I never got it.

Several days later while visiting the store I asked about it. The checked in there system and confirmed the order was in. It's the suppliers issue. I'm done with rockler. Like to support local but they need to want my business for more than the money. I am waiting and waiting for my orders. One post said i received it on Tuesday the 30th. Didnt happen! No response from Rockler. I've spent a lot of money with them, so far I'm happy.

Had one problem with delivery, didn't get it. After a call, they sent out a replacement. The mark of a customer oriented retailer is a willingness to work with the customer to meet his or her needs. Twice now Rockler has declined the opportunity to make a small adjustment to fulfill my need and make a sale.

A good place to hunt for out of production tools. I've bought tools from Rockler many times and it was always a good experience. Place order holiday weekend Sunday pm. Monday tried to called them to cancel and they were closed due to Labor Day.

Emailed Tuesday the following day before eastern standard time before they even open, to cancel my order. Tried to called them that morning closed. They emailed mes back stating the order was shipped at am and had to return the merchandise, pay to returning and had handling fee too. The wooden box was for my hamster which passed away that same Sunday I placed the order.

I wasn't going to wait 7 to 10 days to get the box and buried my kids hamster. Not a sorry, nothing from them when I called to asked why they couldn't cancel the order, the cs representative and supervisor were rude.

This company is a ripped off and not sensitive at all. I would not recommend to order anything from them. I purchased 4 pairs of drawer slides from Rockler internet site.

I got box with only one pair. Called the customer service and was told that somebody must have made a mistake and that they would send me the rest.

Several days later got box with one pair again. At this point I am somewhat frustrated. Called back. The lady was not helpful and had no idea what she was talking about. I was told that the box was too heavy for one pair only and that 3 pairs had been sent. By the way it was original box from Accuride with UPS label on it and it weighed 8lbs because the slides are just heavy. She told me that she had to consult with somebody So I was asked to take a picture of the box to send it to them.

Now, it is another 3 days and they haven't even shipped the two pairs yet. This whole process has been going on for over a month now. I would expect them to actually expedite the process after they had screwed up twice, but no. Their customer service is actually called "customer care" Lots of choices for woodworking things, but many of the products are cheaply made and work poorly. Corner clamps that aren't square, jigs that aren't aligned, just often poor quality.

Prices are often inflated, and they don't price match. They also charge Rockler Tools Australia Jobs a handling charge for returns, even if unopened. So unless they have a great deal and you need to shop around first , I'd stick with a company that handles returns better.

I've spent a fair amount of money at Rockler and they have a number of good products. However they refuse to stand behind the products and brands they sell. Had a Triton orbital sander quit working after days and neither triton nor Rockler would provide any relief.

I'd give both 0 stars if it was possible. I'll go to Woodcraft from now on. Update of prior review: Rockler customer service exchanged the sander for a new one. Very much appreciated. Slow response time. Took forever to recieve items. Rude customer service agent. In todays e-commerce world Rocker has fallen behind. It shouldn't be hard to be able to return at item. I will never order from this company again.

Most things they dont even Simple Woodturning Tools Reviews Kit have on hand instead they are shipped directly from manufacturers. Have fun with the run around they givevyou when trying to return something. I ordered a Roller with Bracket which clearly stated it was rated for lbs and what I received was only rated for lbs. It would take approximately 2. I ordered a new miter gauge and fence Rockler Brand I saw that the banner for Covid was displayed about how they handle their products etc.

About 3 hours later I get a we can't fulfill your order timely due to Covid email. I tried to reach out to the company and cancel the order as I was left with the impression that shipping from them would be several days out only to be told the Covid disclaimer is on their website.

My online chat with Miss No Service about cancelling the order was 1. It's shipping today 2. We can't cancel the order 3. You knew about the delay. I showed her that it wasn't 1.

I wouldn't have received the email. Her answer: "Yes it is" Have always had trouble with Rockler shipping. But I thought if they were as big as they seem then It was just part of the process.

I won't ever buy from them again. Rude Rockler Tools Concord Kit childish customer service. No willingness to be responsive to the customer.

Tip for consumers: Don't shop here. They have no intention of being honest or the site would not be laid out like it is. They want your money. I ordered a branding iron that came with a voucher for the brand iron. I received the brand iron promptly.

However, it was bent. It would not brand straight. I called Customer Service and they said they would get back. They emailed me and told me to take pictures send them to Rockler then they would send them to the vendor and see if he could figure out what is wrong-it is bent.

If they have it, someone else does, I will find that someone else. Beware of what you order from Rockler. I posted a previous review stating that negative reviews may are not posted.

Shortly after my post rockler contacted me i believe it was from my earlier attempt to contact them. Long story shortened, it appears that the site may not interact with mobile devices i had used an iphone6. It appears like rockler is receiving the review, but rockler does not receive it. The site even does an email confirmation. I should mention i could not order using my mobile device.

At the time, i did not associate that with a possible site problem. Used to be awesome, not anymore. His inheritors apparently don't care. Nope can't share a success story. They have piss poor shipping and product goes out, no notice at all. Find thousands of woodworking supplies like drawer slides, hardwoods, cabinet hinges, and knobs and pulls. Plus, Rockler has great tools like router Claim your listing for free to respond to reviews, update your profile and manage your listing.

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