Our Online Services may contain links to hadrware websites, applications or services operated by others. I was able to choose Deliver from Store while shopping, but when I tried to check qurantine, it was no longer an option. You must have your receipt. We may share personal information with Ace Hardware stores in order to facilitate shipping, delivery, and assembly services related to purchases made on the Online Services, to assist in the resolution of disputes or customer services issues, to facilitate your membership in the Ace Rewards program, and to enable Ace Hardware stores to conduct their own marketing ace hardware open during quarantine failed. Offers and coupons exclusively for Program members.

At our discretion we may, but are not obligated to, replace unredeemed lost or stolen Print Rewards that have not expired. The accumulation of Points does not entitle you to any vested rights with respect to Points, Rewards, or any other Program Benefits. In the event of a divorce of a Program member, the named Program member retains all Program Benefits unless otherwise provided by a valid and final court order submitted to Ace.

In the event of the death of a Program member, except as otherwise required by law, all Program Benefits remain non-transferable. If you enroll in the Program on the Site or via the App, Ace will assign a Participating Retailer to you based on the mailing address associated with your Program Account "Assigned Participating Retailer".

From time to time Ace may change your Assigned Participating Retailer based on your shopping habits, store participation in the Program, or other factors. If your Assigned Participating Retailer ceases to participate in the Program, you will be assigned to the nearest Participating Retailer based on zip code unless you shop at another Participating Retailer in the interim. Ace may, but is not obligated to, send you a mail or email communication informing you of a change in your Assigned Participating Retailer.

If you would like help identifying your Assigned Participating Retailer, please contact Customer Service. You may also contact Customer Service to request a change in your Assigned Participating Retailer, but any such change will be effective only for future Rewards and other Program Benefits and not Rewards or other Program Benefits that have already been processed. You are solely responsible for the accuracy and completeness of the information you supply in connection with your Program Account.

Failure to keep your Program Account information current and complete may result in forfeiture or lapsing of Program Benefits. You may access and update your information and access your Program Account status, including Points accrued, by contacting Customer Service. You may also update some Program Account information in the App. You may terminate your Program Account at any time by contacting Customer Service. In the event we cancel the Program, your Program Account will automatically terminate upon the effective date of Program cancellation.

Upon termination of your Program Account for any reason, your membership in the Program terminates and all Program Benefits, including Points, are voided. However, unless your Program Account was terminated due to suspected fraud or other misconduct, Rewards and Member Offers issued prior to the termination of your Program Account will remain valid through the applicable expiration date. We reserve the right, in our sole discretion, to adjust, postpone, suspend, or void your Program Benefits, including Points and Rewards, or suspend, revoke, or cancel your Ace Rewards Premier status or Program Account at any time with or without notice, in the event of actual or suspected i human or technical errors; ii technical disruptions; iii misconduct, fraud, or other activity that impairs the administration, security, integrity, or proper use of the Program, any Program Benefits, or any property of Ace or Participating Retailers.

In addition, we reserve the right, in our sole discretion, to adjust, suspend, postpone, or void your Program Benefits, including Points and Rewards, or suspend, revoke or cancel your Ace Rewards Premier status or Program Account at any time with or without notice for any other reason we deem appropriate.

You and Ace agree that any and all disputes or claims that have arisen or may arise between you and Ace in connection with the Program shall be resolved exclusively through confidential, final, and binding arbitration. The arbitration shall be held in the county in which you reside or at another mutually agreed location. Attendance at an in-person hearing may be made by telephone, unless the arbitrator requires otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator's award shall be confidential, final, and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.

You and Ace agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and Ace agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief including monetary, injunctive, and declaratory relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim s.

Any relief awarded cannot affect other Program members. Applicable Law: The laws of the State of Illinois, without regard to principles of conflict of laws, will govern the Program and any claim or dispute that has arisen or may arise between you and Ace. Waiver: No delay or failure by Ace to enforce any of these Program Terms shall be a waiver of any of our rights under these Program Terms.

Severability: The invalidity or unenforceability of any provision s of these Program Terms shall not affect the validity or enforceability of any other provision. In the event that any provision of these Program Terms is found to be invalid or unenforceable, these Program Terms shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.

Construction: The headings used in these Program Terms are for convenience only, are not a part of this agreement, and do not affect the interpretation of any of the provisions of these Program Terms. Any reference to the term "including" means "including, without limitation. Survival: The provisions regarding disclaimer of warranties, limitation of liability, arbitration agreement, prohibition of class and representative actions and non-individualized relief, and these miscellaneous provisions shall survive termination of your Program Account or cancellation of the Program.

Ace reserves the right to terminate the Referral Offer at any time, with or without advance notice. Non-members must meet all Program eligibility requirements and must complete all Program enrollment requirements in the App using the Invitation Code provided by the referring member while the Referral Offer is active in order for the referring member to receive the Referral Bonus Points. Ace reserves the right to reject any Invitation Code or reject any Ace Rewards enrollment if it suspects, in its sole discretion, that a member or Non-member involved in the use of such Invitation Code or attempted enrollment a has engaged in conduct to subvert the purposes of the Referral Offer, b has engaged in fraudulent conduct to obtain Referral Bonus Points; or c has violated any Referral Offer terms or the Ace Rewards Terms and Conditions "Program Terms".

The Referral Offer is subject to the Program Terms. Void where prohibited. By participating in the Referral Offer, you agree to the Program Terms, which are expressly incorporated herein. Opening an account on www. It also serves as a way to track your order history. Account Benefits. When can you track your order? At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your order history page.

It may take up to 48 hours or longer before the tracking is visible on the Order History page. This is because even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on acehardware. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item s. Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. Finding Your Order Status: The status of your order is easy to find. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails keeping you up-to-date about the status of your order.

Visit the website. Sign in for your Order History at acehardware. You may view information about your most recent orders including tracking information as well as past orders. If you checked out as a guest, please refer to your confirmation email for the package tracking number. If you still have questions about your order, please contact Customer Care at or email carecenter acehardware. Cancellations Occasionally, orders or parts of an order are cancelled by our system for various reasons.

Some reasons are: Item s not available. Difficulty in processing your payment information. Cannot ship to the address provided. If your order is cancelled, you will receive an e-mail notifying you of the cancellation.

You will not be billed for any cancelled items. There may be times when you wish to cancel the order you have placed after you have clicked "Place Order", your order begins to process. If you wish to cancel your order, you can do so from either your "Order History" page, under My Account if you are logged into the acehardware.

Since our system is designed to fill orders and get them on their way as quickly as possible, you may not be able to cancel your Ship-to-Home order before it has been shipped your way. If you receive your order, simply return any items you do not want by following our Return Instructions and returning to your local store. You can find your local store on the Store Locator. When you pick up your order, or when it is delivered through Deliver from Store or Ship to Home , you should immediately inspect your order.

Carefully inspect the packaging as well as the contents of the package. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery or contact Customer Care immediately by calling at Please have your order number available when you call. For more information regarding Delivery from Store, click here.

Assembly is available on select items such as grills, patio furniture and snow throwers on acehardware. Applicable assembly fee will be shown on product page and in cart. Assembly is not eligible on Ship to Home orders.

Assembly is not available for same day or next day delivery. You will be notified via email that your assembly order is ready for pickup Ace Hardware Open During Quarantine Zero or ready for delivery. Assembled items should be returned to the same local Ace store from which it was picked up or delivered from.

Emails About My Order After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:. At our warehouse, tracking numbers are assigned to packages almost immediately and will appear in your Order History page.

Check your email. You were required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order. If you still have questions about your order, please contact Customer Care at Cancellations Cancellations Occasionally, orders or parts of an order are canceled by our system for various reasons.

If your order is canceled, you will receive an email notifying you of the cancellation. You will not be billed for any canceled items. It is normal for the package to show some wear; however, if damage did occur to the product, please contact the store where your order was picked up or made the delivery, or contact Customer Care immediately by calling at For more information regarding Store Pickup, click here.

Below are examples of emails you might receive:. Where to Return : We recommend that you make returns of online purchases to an Ace retail store near you that can issue you a refund less applicable shipping, handling and other charges. If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at Funds Returned : If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective.

Your refund will be issued in the original form of payment. If Ace Rewards were used to pay for your purchase, the Reward value or coupon amount is forfeited upon return of the product.

We reserve the right to accept returns unless suspected fraud or abuse. How to Return : You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. You should also bring a valid photo ID. If it is 30 days or more from your original purchase date, please contact the manufacturer directly.

If you return merchandise that was purchased in whole or in part with one or more Rewards, the Reward s will be forfeited. Gift Cards cannot be returned for any reason. Gas-Powered Outdoor Equipment such as tillers, edgers, mowers, string trimmers, blowers, tractors, generators, chainsaws, snow blowers, as well as all other gas powered equipment may be returned within 30 days of the date of purchase, with original receipt, provided that it is unused, in like-new condition and in its original packaging.

Gas-Powered Outdoor Equipment cannot be returned once gas or oil has been put in it, even if the equipment has been drained of these materials. If you put gas or oil in the equipment you will need to contact the manufacturer regarding any product issues.

Clearance items are final sale. Hazardous materials and products that use hazardous materials, such as flammable liquids or gasses may only be returned to your local Ace store. We reserve the right to limit paint returns at our discretion in the event of suspected fraud or abuse.

If you wish to return a Hanover Outdoor Product: Issues with Hanover Outdoor products including broken or missing parts can be resolved quickly and easily by reaching out to our customer service department. If you are in need of assistance, please contact us at or contactus hanoverproducts. If you do not have an Ace retail store near you or if you need alternative return instructions, please contact Customer Care at How to Return : You may return most items within 30 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging.

If it is 30 days from your original purchase date, please contact the manufacturer directly. Return Credit Funds Returned : If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective.

Return Credit Return Credit Funds Returned : If you do not return the item to an Ace retail store near you, the cost of shipping the item back to Ace will be paid by you, unless you received the incorrect item, or the item you received was damaged or defective. If the original form of payment is not available, we will credit via gift card.

Codes are case sensitive. Click "Apply. Only one Promotional Discount code per order will be accepted. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria Sales Tax Acehardware.

Ace Hardware Corporation is registered to collect tax in all states currently imposing sales and use tax and is required to assess and remit the tax based on the rules of the state wherein you have directed us to ship the product being purchased. Customers claiming exemptions from the sales or use tax should contact the Ace Customer Care to coordinate the submission of required exemption documentation and a refund of any taxes collected on exempt transactions.

Redeeming Rewards To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account.

If you are not already an Ace Rewards member, you can join after you create your acehardware. Any remaining points will remain in your account and carry over to the next month. These rewards will present on your checkout page of acehardware.

Ace Rewards are redeemed in the cart and savings will be shown under the Merchandise Subtotal. Customers may select as many or as little applicable rewards. Reward valid for one transaction only. Cannot be redeemed for rental, in-store services, Ace gift cards, city stickers and trash bags, lumber and building materials, liquor, tobacco, firearms, fuel, payment on an account, or previously purchased merchandise.

Transaction must be greater than or equal to Reward value before tax. If your purchase total is less than the total selected Rewards value, the remaining Rewards amount is forfeited. No cash back. Reward may not be sold or transferred. Void if photocopied or duplicated. No cash value. Coupon cannot be replaced if merchandise is returned. Exclusions Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned.

Printed coupons are void if photocopied or duplicated. Gift Cards: Gift cards purchases are not eligible for promotions or other coupon offers. Excluded Merchandise: Certain product categories and brands are not eligible for promotional discounts or coupons. Some brands have pricing policies that restrict the prices that Ace may sell or advertise their products. The following is a list of brands and categories that are generally excluded from promotions, discounts or coupons.

This list may not be exhaustive and may change from time to time. If you have questions, please contact the Customer Care Center. Steps for redeeming a Promotion or Coupon Code: Within the cart, enter the code exactly as it appears, in the box titled "Promotion or Coupon Code" at the bottom left of the screen.

We reserve the right to cancel any order that does not match these criteria. Sales Tax Sales Tax Acehardware. Redeeming Rewards Redeeming Rewards To redeem your reward, you must first create an online account and link your existing Ace Rewards number to that account.

Customers may select as many or as little applicable Rewards. Rewards are valid for one transaction only. Transaction must be greater than or equal to Rewards value before tax. Rewards may not be sold or transferred. Exclusions Exclusions Coupons may not be sold or transferred, have no cash value, cannot be applied to previously purchased merchandise, and cannot be replaced if merchandise is returned.

These Ace Card Terms and Conditions "Card Terms" govern your use of Ace gift cards, including tangible gift cards, eGift cards, merchandise return cards, and promotional cards collectively, "Cards" , which are issued by Ace Incentives, Inc. These Card Terms constitute a binding agreement between you and Ace Incentives. If you do not agree with these Card Terms, do not purchase, use, or accept a Card.

Curbside Pickup at Ace. Ace is here to help. Place your order on acehardware. Ship to Home is a convenient service available only to acehardware. Once you have selected an item, click the 'Add to Cart button' and you will see if this item is able to be shipped to your home. You can choose ship to home in your cart. Continue to proceed through the checkout process through to order completion. Once the order is placed, you will receive an Order Confirmation email with your shipment tracking information.

For quicker delivery, please select Next Day or Second Day shipping. After you complete your Ship-to-Home order, the receipt page provides you with your order number and information about the order. Keep your order number in a safe place; it will be needed for all order references. There are shipping charges associated with Ship-to-Home orders.

Shipping costs for orders placed on acehardware. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout. You can also have your Ship-to-Home orders expedited. Please note, business days are Monday - Friday, excluding federal holidays within the United States.

You can now find the products you need online and have them delivered to you by a helpful Ace associate as early as the same day! If you are trying to complete a project quickly, want to get larger sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

Here is how Delivery from Store works: Shop your local store on acehardware. If your item is eligible for Delivery from Store, it will be noted on the product page along with the earliest delivery date.

Delivery distance varies by store. You may choose Delivery from Store in the cart. During checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select "unattended" delivery. At this point you are ready to place your order.

Upon receipt of your order, we will confirm whether or not the items in your order are in stock and available. You will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is cancelled. For attended and unattended delivery, your local store will contact you to schedule a delivery time. Your local store reserves the right to not deliver unattended items for safety reasons.

Your local Ace store may charge you a pickup fee if an item that was delivered from store is being returned and needs to be picked up. You will not get reimbursed the original delivery fee. If your order arrives damaged, incomplete or does not arrive on the expected date, please contact the store delivering your order.

For attended delivery, you or your representative must be 18 years of age or older and a signature is required. If you are not at the confirmed delivery location at the designated time, you must reschedule your delivery a re-delivery fee may apply or your order may be canceled. Delivery fee will be shown in checkout. Free delivery offer excludes same day delivery. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier.

Free Store Pick up: Fulfilled from Store allows you to buy online from your local Ace and pickup as early as today. Item s must be in-stock and order placed at least 2 hours before store closing at the participating Ace store selected.

If your item is eligible for Free Store Pickup, it will be noted in your cart. You may choose Free Store Pickup in your cart. If your order was placed at least 2 hours before store closing and the item s were in stock in the store, you may pick up your order the same day it was placed. Once the order is placed, you will receive an Order Confirmation email.

Next you will receive a Ready for Pickup email indicating your items are ready and available for pick up. When Ace Hardware Open Branches Quarantine Object you pick up your order, be sure to have your order number in a safe place; it will be needed for all order references. You must present your order number and one form of photo ID when you pick up your order at an Ace Hardware store. Free Store Pickup — Fulfilled from Warehouse is available only to www.

Once the order is placed, you will receive an Order Confirmation email and your items are on their way to your local store. Next, you will receive a Ready for Pickup email indicating your items are ready and available for pick up.

Once you have selected an item, click the 'Add to Cart' button and you will see if this item is able to be shipped to your home.

You can choose Ship to Home in your cart. After you complete your Ship to Home order, the receipt page provides you with your order number and information about the order. You can also have your Ship to Home orders expedited. If you are trying to complete a project quickly, want to get larger-sized items to your home or job site or if you just can't make it into the store, Delivery from Store is for you.

During checkout, you will be prompted to select a delivery date and, depending on the items in your cart, you may select "Unattended" Delivery. You will receive an email when your order is ready for delivery, if your order delivery date is delayed, or if your order is canceled. For attended delivery, your local store will contact you to schedule a delivery time.

Free delivery offer excludes Same Day delivery. There are two ways to find the products you are looking for on acehardware. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.

If you would like more information about an item you see on acehardware. This will take you to a Product Detail page that provides a complete description of the product. For more information regarding products, please contact Customer Care at For your convenience, product recall information is provided below for products that may have been sold on acehardware. Many of the items that are sold on www. For additional information on the manufacturer's warranty for a specific product, contact the manufacturer directly.

Finding Products There are two ways to find the products you are looking for on acehardware. Learning More about Products If you would like more information about an item you see on acehardware. Product Recalls Product Recalls For your convenience, product recall information is provided below for products that may have been sold on acehardware.

By downloading, installing, Ace Hardware Open During Quarantine Rates accessing, or using any of the Online Services as defined below or by submitting information to us in a manner governed by this Privacy Policy, you agree to the terms of this Privacy Policy, as amended from time to time. Note for Non-U. Visitors: The Online Services and the products and services offered on the Online Services are intended only for residents of the fifty 50 United States and the District of Columbia and are not directed to individuals residing outside the United States, who may be subject to different privacy laws.

If you reside outside the United States, do not access or use the Online Services. Ace recognizes that you care how information about you is collected and used.

We have created this Privacy Policy to inform you of our general information collection, use and sharing practices for i our websites, mobile applications, and other online, digital, and mobile services, applications and platforms that link to this Privacy Policy or on which this Privacy Policy appears, as well as the content, features, and software available on them collectively, "Online Services" , ii online communications through or related to the Online Services, iii offline communications through our Customer Care Department in connection with the Online Services, and iv our Ace Rewards program.

If you have any questions regarding this Privacy Policy, please contact our Customer Service Department by email at carecenter acehardware. We collect and store information, including personal information, that you choose to submit to us by entering it into the Online Services, providing it to a Customer Care representative, or providing it to us in some other manner.

The information that you may provide to us includes, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, Ace Rewards membership ID numbers, payment information, Ace account usernames and passwords, information regarding orders, birth month, demographic information, and information regarding interests and preferences. You can choose not to submit this information to us, but you may not be able to complete transactions such as opening or accessing an account or purchasing a product on the Online Services unless you provide the required information.

This information is used for the purpose for which it was collected. For example, the information is used to process, track, and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to operate the Ace Rewards program, to provide emails, newsletters, and other communications you have requested, to administer and fulfill sweepstakes and contests including tax reporting , to post product reviews and other content provided by you, and to provide customer service.

We may also generally use this information to conduct audits, to manage our information and financial systems, to prevent, identify, and investigate malicious or illegal activity, fraud, and security matters, to evaluate and improve our products, services, merchandise, Online Services, and customer service, to contact you about sales, product recommendations, special offers, and new site features from Ace and other selected vendors, to promote and market our business, products, and services to you and to engage service providers, to track, measure, and improve the effectiveness of our marketing, including digital marketing, to comply with your preferences regarding marketing communications, and for administrative and analytical purposes.

In addition, we may use this information for any other purpose you have authorized. Like many online services, we collect and store certain information automatically whenever you interact with our Online Services. For example, we collect your IP address, browser and device information, including operating system, application software, and reference site domain name, every time you access or use the Online Services. We also collect information regarding customer traffic patterns and usage and mobile application usage data.

We may use this information in combination with other information we have about you, including personal information. Ace uses cookies, which are small data files created by a Web server and stored by your browser. We also use pixel tags, which are tiny graphic images, also known as web beacons, action tags, or transparent GIF files. Cookies and pixel tags permit the Online Services to function properly. For example, they help us to identify account holders and Ace Rewards members and to optimize the log-in, account management, and shopping experience.

They also allow us to hold selections in a shopping cart when a user leaves without checking out. In addition, we may use cookies and other technologies to store your preferences and provide a personalized experience on the Online Services.

Most browsers accept cookies by default but allow you to block or delete them. If you restrict cookies, you may not be able to use some features of the Online Services. To learn more about cookies and how to disable them, please consult the "Help" feature of your browser or your device's user guide. Cut-off time for orders will be at 2 PM. With these hardware stores now open, you won't have to panic about sudden repairs that need to be done at home, because you know you can order hardware essentials and have them delivered to you at home.

For more lifestyle content, head out to GMA's Lifestyle page. Online groceries options in Metro Manila. Completing your profile entitles you to the latest updates, invitations to special events, and cool downloadable freebies! Register via Facebook. Log In using Facebook. Log In via Email. Email Address. Reset your Password? Enter the email address associated with your account, and we'll email you a link to reset your password.

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